Modified on Fri, 21 Apr 2023 at 05:24 PM

Navigate to:

1. Phone notifications

2. In-app notifications

1. Phone Notifications

Every agent receives phone notifications related to leads, calls, bookings, events, & reminders through Sales Agent App.

Sales agents will get the following notifications:

- New inquiry

- Fresh leads

- Syncing agent leads (when agents log in to the sales app for the 1st time)

- Lead flow status update

- Lead status changed

- Lead CSV upload status

- Leads removed

- Leads patched out to you from the call center

- Leads assigned to you

- Leads pushed to CC because of inactivity

- Incoming masked call

- Missed call

- Booking made from the dashboard on your name

- Booking status update

- Outdated events on claimed leads

2. In-app notifications

To view in-app notifications, tap the 'Bell' icon on the bottom navigation bar in the Sales Agent App.

Idle leads:

These notifications indicate the number of leads on who there hasn't been any activity for the last 24 hours, and no future events are scheduled as well.

Outdated events:

This indicates the number of leads who have events in the past that haven't been updated.

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