Deactivation of agents is done by HR. Once the HR receives resignation request, they deactivate them and then the Agent/ TL won’t be able to login on app and TL dashboard.
Team Lead needs to transfer all the pending leads in the employee's bucket to himself/herself or to other agents of same mandate. Also remove the employee's name from the mandate panel and save the changes. Once this is done, HR can deactivate the employee.
Note : Contact Kritika & Ausaf from the HR team for the same.
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