Due to COVID-19 outbreak, leads might not turn up for site visit, face 2 face meeting and might ask the Agents / RMs to cancel the event. Hence, they might lose their leads and will not any appropriate option except marking them failed and choosing a random reason from the given options.
To avoid inappropriate selection in "Mark as Failed" under "Choose reasons" category, a new reason has been added under "Lost Interest" which is "Delayed due to Corona Virus".
On selection of this valid reason, a TL will have clear understanding of failed reason on leads with "Delayed due to Corona virus" which can be "re churned" later.
Agents can see the "Delayed due to Corona Virus" reason added under "Lost Interest" from the picture below: