Tagging Virtual Number in Project

Modified on Thu, 26 Oct 2023 at 04:14 PM

You will be able to tag virtual number details from here - Click to access

Navigate to:

1. Overview

2. Steps to add a virtual number

3. Selecting landline numbers

4. Selecting mobile numbers

1. Overview

A virtual number is tagged against one or multiple teams on lead generation received from different channels, sources, sub-source, and placements respectively.

Note: Virtual numbers chosen and tagged from here will have customers routed directly to Sales Agents only from their Digital campaigns. If there is a requirement for Call Centre routing, please request the respective regional Call Centre team to create a campaign and assign a Virtual number to the same.

2. How To Add A Virtual Number?

I. Click on ‘Tag Another Team Or Source’.

II. Select the team from the ‘Choose A Team’ drop-down.

Note: If you have not created the team, then you have to first create a team from the Mandate panel. You can select one or multiple teams who will start receiving customer calls via IVR numbers tagged here.

III. Select the ‘Source’ from the drop-down.

IV. Choose the ‘Sub Source’ from the drop-down.

V. Click on the ‘Reuse/Assign’ virtual number.

Note: Reuse/Assign virtual number will only pop up after adding the team, source, & sub-source.

In the above screenshot, the team is selected as Jiwesh Kushal's with 99acres as a source and 99acres_locality as a sub-source. 

VI. Select the Provider from the dropdown. 

Note: You can select 'Exotel' for landline numbers, or you can select 'Simple2call' to fetch mobile numbers.

3. Selecting the Landline Number

-> If you are choosing 'landline number' with Exotel, then you have to choose 'Number Type' & 'State' to fetch the available numbers. Numbers associated with your choices under your account will be shown and you can proceed to select a number.

-> Choose a number to assign to the project.

Post selection of the virtual number make sure you save changes to the mandate.

4. Selecting the Mobile Number

-> You can choose a 'mobile number' with Simple2call. Once selected in the dropdown, click on the Fetch numbers to see the available options. 

-> You can proceed to select the number to assign to the project.

Post selection of the virtual number make sure you save changes to the mandate.

For any support on our products, please reach out to support@anarock.com

For any feedback, please reach out to tech-feedback@anarock.com

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